Last updated: October 2025
By accessing and using LogSense, you accept and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these terms, please do not use our AI-powered log analysis platform. Your continued use of the service constitutes acceptance of any modifications to these terms.
LogSense provides an AI-powered SaaS platform that transforms natural language questions into optimized AWS CloudWatch log queries. Our service uses advanced LLM technology to analyze your logs and provide intelligent insights, helping developers and DevOps teams understand their AWS infrastructure through conversational interactions. We strive to maintain 99.9% uptime, though we cannot guarantee uninterrupted service due to maintenance, updates, or circumstances beyond our control.
To use our service, you must provide read-only IAM credentials for AWS CloudWatch Logs and Metrics. By providing these credentials, you confirm that: (a) you have the authority to grant us access to your AWS account, (b) you understand we will only access CloudWatch data and never modify your AWS infrastructure, and (c) you can revoke access at any time through your AWS IAM console or our platform settings. You are solely responsible for the security of your AWS credentials and must immediately notify us if you suspect any unauthorized access.
You agree to: (a) provide accurate and complete registration information, (b) maintain the security of your account credentials, (c) comply with all applicable laws and AWS Terms of Service, (d) not attempt to reverse engineer or compromise our platform, (e) not use our service for any illegal or unauthorized purpose, (f) not exceed rate limits or abuse our API, and (g) notify us immediately of any security breaches. You are responsible for all activities under your account and any charges incurred.
You retain full ownership of your log data and AWS CloudWatch information. We claim no ownership rights over your data. LogSense and our platform technology, including all software, algorithms, and AI models, are our intellectual property and protected by copyright and other laws. You may not copy, modify, distribute, or create derivative works of our platform. We grant you a limited, non-exclusive, non-transferable license to use our service according to these terms.
We offer a 7-day free trial for all new users. No credit card is required for the trial. After the trial period, you will be charged according to your selected plan (Starter or Professional) unless you cancel. All payments are processed securely through trusted payment providers and billed monthly. Prices are in USD and subject to applicable taxes. You may cancel your subscription at any time from your account settings. For refund terms, please see our Refund Policy.
You may terminate your account at any time through your account settings. We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or pose a security risk. Upon termination, you will lose access to the service, and we will delete your data according to our Privacy Policy (within 30 days). You will not be entitled to a refund for any prepaid unused subscription period, except as outlined in our Refund Policy.
While we strive for high availability, we do not guarantee uninterrupted or error-free service. We may perform scheduled maintenance with advance notice and emergency maintenance without notice. We are not responsible for delays or failures caused by AWS service outages, internet connectivity issues, or other factors beyond our reasonable control. Service features and pricing may change with reasonable notice to users.
LogSense is provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption arising from your use of the service. Our total liability shall not exceed the amount paid by you for the service in the preceding 12 months, or $100 USD, whichever is greater. Some jurisdictions do not allow limitations on warranties or liability, so these limitations may not apply to you.
We may update these Terms of Service from time to time. We will notify you of material changes by email or through a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of LogSense after changes become effective constitutes acceptance of the new terms. If you do not agree to the modified terms, you must stop using the service and may close your account.
These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or your use of LogSense shall be resolved through good faith negotiations. If negotiations fail, disputes will be resolved through binding arbitration or in courts of competent jurisdiction, as applicable in your region.
For questions about these Terms of Service, please contact us at support@logsense.org. We aim to respond to all inquiries within 48 business hours.