Last updated: October 2025
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit websites. They help websites remember your preferences, recognize you on return visits, and provide a better user experience. Cookies are widely used across the internet and are essential for many website functions. LogSense uses cookies and similar tracking technologies to operate and improve our AI-powered log analysis platform.
LogSense uses cookies to enhance your experience with our AI-powered log analysis platform. Specifically, we use cookies to: (a) maintain your login session and authenticate your identity, (b) remember your dashboard preferences and settings, (c) analyze platform usage to improve our service, (d) provide personalized query suggestions based on your AWS infrastructure patterns, (e) ensure the security of your account and detect fraudulent activity, and (f) remember your consent preferences for cookies and data processing.
These cookies are strictly necessary for the platform to function properly. They enable core features like user authentication, session management, secure access to your AWS log data, and CSRF protection. These cookies cannot be disabled as they are essential for the service to work. These cookies are session-based and expire when you close your browser, or within 30 days for persistent authentication.
We use analytics cookies to understand how users interact with LogSense, which helps us improve the platform by identifying popular features, query patterns, and areas for enhancement. We may use third-party analytics services such as Google Analytics. These cookies collect anonymized data about your usage patterns and do not identify you personally. You can opt out of analytics cookies through your account settings or browser settings. Analytics cookies typically expire after 2 years.
These cookies remember your preferences to provide a personalized experience each time you use LogSense. This includes your dashboard layout, favorite queries, AWS region settings, theme preferences (dark/light mode), notification preferences, and language settings. Disabling these cookies may result in a less personalized experience. Functional cookies typically expire after 1 year.
These cookies help us keep your account secure by detecting suspicious activity, preventing unauthorized access, and protecting against cross-site request forgery (CSRF) attacks. Security cookies are essential for maintaining the integrity and safety of our platform.
We may use trusted third-party services that set their own cookies to provide functionality or analytics. These may include Google Analytics for usage analytics, payment processors for secure transactions, and cloud infrastructure providers. These third parties have their own privacy and cookie policies that govern their use of cookies. We do not control third-party cookies and recommend reviewing their policies. We do not use cookies for advertising or sell your data to third parties.
Different cookies have different retention periods: Session cookies are deleted when you close your browser. Authentication cookies persist for up to 30 days to keep you logged in. Preference cookies last up to 1 year to remember your settings. Analytics cookies may last up to 2 years to track long-term usage trends. You can delete cookies at any time through your browser settings or account preferences.
You have full control over cookies and can manage them in several ways: (a) Browser Settings: Most browsers allow you to view, delete, and block cookies through their settings menu. Instructions vary by browser (Chrome, Firefox, Safari, Edge). (b) Account Settings: You can opt out of non-essential analytics and functional cookies through your LogSense account settings. (c) Do Not Track: We respect Do Not Track (DNT) signals where applicable. Please note that disabling essential cookies will prevent you from using LogSense, and disabling functional cookies may limit platform functionality.
By using LogSense, you consent to our use of essential cookies necessary for the platform to function. For non-essential cookies (analytics and functional), you have the right to accept or decline them. You can withdraw your consent at any time by adjusting your cookie preferences in your account settings or browser. If you are in the EU/EEA, you have additional rights under GDPR including the right to access, correct, or delete your data collected through cookies. For more information about your data rights, please see our Privacy Policy.
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes through email or a prominent notice on our platform. Your continued use of LogSense after changes become effective constitutes acceptance of the updated policy.
If you have any questions about our use of cookies or this Cookie Policy, please contact us at support@logsense.org. We aim to respond to all inquiries within 48 business hours.